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Covid Restrictions Update

Hands Face Space still in operation at Eynsham Medical Group

To protect our patients and staff, Eynsham Medical Group will continue to ask all adults entering any of our buildings to please continue to wear face masks whilst at either Eynsham Medical Centre or Long Hanborough Surgery, this will also apply in the pharmacy at Long Hanborough.

We want to be able to continue to offer the best service we can to our patients. To achieve this we need to minimise the risk of staff sickness and the need to isolate. We will continue to operate a Covid secure environment within the surgeries following the Hands – Face – Space advice in place before 19th July 2021.

We would like to thank you all in anticipation of your cooperation.

Covid Vaccination Update

The COVID-19 vaccination programme is open to anyone aged 18 and over. There are currently two vaccines being used locally in Oxfordshire:

  • Pfizer/BioNTech
  • Oxford/AstraZeneca

The vaccines are allocated nationally and local centres do not have any influence over which they receive. You cannot choose which vaccine you have. When you book, you’ll only be offered appointments for vaccines that are suitable for you.

Most people can have any of the COVID-19 vaccines, but some people are only offered certain vaccines. For example, if you’re pregnant or under 40 you’ll usually only be offered appointments for the Pfizer/BioNTech or Moderna vaccines.

You should have the same vaccine for both doses, unless you had serious side effects (such as a serious allergic reaction) after your 1st dose. These are very rare reactions and if affected, you will be informed by your GP or hospital clinician, that a different vaccine is necessary for your second dose. Minor side effects after having any of the vaccinations are common and not a cause for concern. These are usually mild and should not last longer than a week, such as:

  • a sore arm from the injection
  • feeling tired
  • a headache
  • feeling achy
  • feeling or being sick

Street Tag – Get Points and Get Fit!

If you would like to improve your fitness and earn points for your GP practice you can sign up for Street Tag.

You can sign up by:

  • Downloading the Street Tag app from the Apple Store or Google Play
  • Create a non-identifiable user name
  • Join the Eynsham/Long Hanborough GP Practice team
  • Turn on your device location and get ready to collect some Street Tags

We are competing against Nuffield, Windrush and Cogges to win £50 for patient care. The winner has to be at top of the leader board on July 29.

 

 

How best to access our GP services

We are fully open but social distancing means we have to operate in a different way to before the pandemic.

We have a ‘phone first’ service for GP appointments. Doctor appointments can be initiated via our website on an eConsult or Medlink form, or by phoning our front desk team on 01865 881206 or 01993 881330. Your eConsults or telephone bookings will be directed towards your usual GP wherever possible.

Whenever possible we deal fully with the issue over the phone, or by video. If a face-to-face appointment is necessary after a phone call the doctor will arrange it directly with you at the time of the phone call.

Face to face nurse appointments can be booked directly through phoning our front desk e.g. for smears, blood tests and routine immunisations. Healthcare assistant appointments for blood tests can be booked online or via phoning the front desk team.

We always have on the day availability for urgent matters.

Unfortunately, the combined effects of significantly increased demand for routine matters as the pandemic recedes, the need to accommodate social distancing, our recent involvement in the covid vaccination programme and a very large number of queries relating to the covid vaccinations, means that our phone lines remain very busy. We are very sorry about this and are doing all we can to try and improve the situation, through additional recruitment and phone IT solutions.

If possible, please consider if you can manage your problem with help from other sources such as 111, the NHS website (which has comprehensive health and self-care information), local pharmacies, opticians and sexual health clinics.

In common with many practices we have sadly noticed there has been an increase in unacceptable behaviour towards our reception team and patient care advisors. We are very grateful to the vast majority of our patients who treat them with respect and courtesy, and we kindly ask that everyone keeps in mind that they are doing their best to help you in very difficult circumstances.

Surveys: Do you care for someone in their home?

If your job is to care for someone in their home Healthwatch Oxford would like to hear from you.

Healthwatch Oxfordshire is an independent charity set up to hear the experiences of people who use health and social care services and what you tell them will help those making decisions about social care understand your views.

Please complete the anonymous survey at www.smartsurvey.co.uk/s/Paidcarers or call 01865 520 520.

If you are an unpaid carer please complete this anonyomous survey: www.smartsurvey.co.uk/s/Unpaidcarers

Facebook: @HealthwatchOxfordshire

Website: @healthwatchoxfordshire.co.uk

Please wear face mask to see clinicians or when visiting pharmacy

Following NHS guidance we are now asking for all patients/visitors to wear a face mask when attending both surgeries. This is regardless of whether you are being seen by a clinician or visiting the pharmacy/dispensary.

We would be grateful if you could provide your own. If you are unable to, then please speak to a Patient Care Advisor upon your arrival.

We are also asking for volunteers to make face masks that we can donate to patients who do not already have their own. If you are able to help us then please contact Tracy Girvan, Practice Manager (Long Hanborough) or Chloe Appleton, Deputy Practice Manager (Eynsham) at the surgeries.

Thank you for continuing to support and protect the teams at both Eynsham and Long Hanborough Surgeries.

Covid-19 research study

Eynsham Medical Group are delighted to be one of 400+ GP practices recruiting to the nationwide PRINCIPLE study looking at pre-hospital treatments for Covid-19 infection.

The trial is for all those over the age of 64 years, or over the age of 50 years who have a medical risk factor [including high blood pressure].

All recruits will get a swab test for Covid-19 virus. You can become involved even if you have not yet spoken to your GP or contacted 111.

If you experience a continuous cough and/or a high temperature and have had it for less than 15 days, please see our link to the PRINCIPLE website.

Thank you for your support

We owe our gratitude to all who donated personal protective equipment – PPE – to us at such an unprecedented time.

To name a few, we’ve received face shields and goggles from Bartholomew School, gloves and masks from Kardos Recovery, hand sanitisers, soaps, gloves and treats from AJ catering, selection of gloves from Alison at John Davis Dairy Engineers and emergency mechanical support from Suzuki garage in Long Hanborough.

Our PPE supply is now sufficient and we are monitoring this on a regular basis. As the situation is ever changing we may ask again should we find our stocks running low.

Thank you for supporting the staff at Eynsham Medical Group.

Medication Information during Covid-19 Pandemic

Please note that the dispensaries at Eynsham and Long Hanborough, as well as neighbouring pharmacies are currently facing high levels of demand. In addition there are staff shortages as staff need to self-isolate (including those for extended periods as per the Government’s advice). We are therefore grateful for your patience and support during this time.

Opening hours

In order to allow staff adequate time to clear stock, arrange prescriptions and be available to help patients, the opening hours will now change to: Eynsham – Mon-Friday: 09:00-12:00 and 15:00-18:00. Late night opening Wednesday until 18:30. Long Hanborough – Mon-Friday: 09:00-13:00 and 14:00-18:00. Late night opening Wednesday until 18:30.

How you can help:

You can help us in the following ways:

  • You will now need to allow 7 calendar days when requesting a repeat prescription.
  • Please do not attend early or come to the surgery before the 7 days as we need to reduce footfall to the surgery in line with the Government’s rules on social distancing.
  • We can ensure that your medications are switched to ‘Automatic Prescriptions’ which means that your regular medications will be ready every 4 weeks without you needing to order them and you can just collect them. Please find further information here.
  • Please register with the NHS app and follow the simple instructions to register: www.nhs.uk/nhs-services/online-services/nhs-app
  • To ensure an adequate supply of medication, the Government has instructed that we should not be increasing the supply of medication beyond one month. Therefore any requests for additional medication will unfortunately be declined.
  • Similarly early requests for medication before 3 weeks have elapsed since the last collection will also be declined.
  • Requests for inhalers in patients who have not required them in the previous 2 years and who do not have symptoms will also be declined.
  • In order to ensure the supply of inhalers is maintained, all patients will only get one issue per inhaler type.
  • In order to reduce footfall to the surgery, unfortunately you will no longer be able to pick up the paper prescription from the Surgery and take it to a Pharmacy – All prescriptions will need to be sent electronically.

Deliveries

In order to assist patients who are currently being asked to self-isolate, several volunteer groups have been set up to help neighbours. You can contact one of the following groups to assist with collection of your medication (collections take place on Tuesdays and Thursdays only):

Eynsham

Eynsham Good Neighbour Scheme : 07469 764174 eynshamhelp@gmail.com Facebook: Eynsham Volunteers – Corona Virus Help

Freeland

Freeland Covid-19 mutual aid – Vero Camille, 0778 095 1567 veronique.fpc@gmail.com

Long Hanborough

Hanborough Volunteers: 01993 651344

Combe

Combe Volunteer Group – Julia Sharpe, 01993 891058 parishclerk@combepc.org

Farmoor

Farmoor Coviders – 01865 570432 (ring the whole number even if calling from an Oxford number) farmoor.coviders@gmail.com www.facebook.com/Farmoor-Coviders-101307934853031 sites.google.com/view/farmoorcoviders/ We are expanding our delivery service for patients who have been instructed to self-isolate where they do not have a representative who is able to collect their medication. Please contact the dispensary for further information.