What our patient care advisors are asked to do
Have you ever wondered why patient care advisors ask the reason for your call?
How to make an appointment
Appointments for face to face or telephone consultations with a GP and selected nurse appointments can be made in person, via our Emis Online Services or by telephone on 01865 881 206 for Eynsham Medical Centre and 01993 881 330 for Long Hanborough Surgery. The patient care advisor will always try to give you an appointment on the day of your choice with the doctor of your choice.
GP appointments are 12 minutes for a routine appointment booked in advance and 10 minutes for an urgent on the day appointment.
Patients will be offered the next available appointment with their ‘usual doctor’ where possible. If you do not know who your ‘usual doctor’ is please ask the patient care advisor when you next contact the surgery. She will be happy to tell you the name of your ‘usual doctor’ or, if you do not as yet have a named doctor, she will in most cases be able to arrange for you to be allocated to the doctor of your choice.
If you have more than one medical problem to discuss with the doctor please inform a patient care advisor so that an appointment of adequate length can be booked for you.
Whilst you are free to see whichever doctor you would like we strongly recommend that you try to consult the same doctor each time you visit the surgery. Seeing the same doctor improves the continuity of care and should reduce the number of times you will need to visit the doctor.
Please note that if you feel unable to sit in the waiting room you may wait in a side room while waiting for your appointment.
Extended hours at Neighbourhood Access Hubs
Our patients now have even better access to a doctor at the weekends and in the evenings.
Neighbourhood Access Hubs developed by Principal Medical Limited (PML) on behalf of Oxfordshire practices in 2015, have extended their opening hours so that yet more patients can benefit from national GP Access funding (GPAF). This is great news for the 300,000+ patients registered with the 36 PML GP Federation practices in Oxfordshire.
The aims of the service remain the same; patients requesting a pre-bookable GP appointment at their own practice, may be offered an appointment at a nearby location, with a local GP or nurse who has access to their medical records.
This provides more appointments for patients during the day, the evenings and at weekends, while relieving GP practices of some of the pressure of providing treatment for minor illnesses.
What does this mean for you?
- No change in the booking process for appointments.
- You may be offered an appointment during normal or extended hours at a Hub location.
In West Oxfordshire, Hub sessions are held in Witney’s Windrush Health Centre (Ground floor). Appointments can be booked through your usual GP practice.
Hub appointments at Windrush Health Centre (Ground floor) are available at various times, between the hours of 8am and 8pm, Monday to Friday, and on Saturday mornings.
Pre-bookable appointments may be available at other local West Oxfordshire GP practices between 6.30pm and 8pm.
Your usual GP practice can provide up-to-date information on appointment times and locations of Hubs.
Making more time available at the Surgery means that we will be able to put more focus into preventive care, offering longer appointments and concentrated treatment for patients with long-term conditions and complex needs.
Find out more about the Neighbourhood Access Hubs here: www.principal-medical.co.uk/pml-services/