New Improved Telephone System

We have today been informed that the planned go live date of 13th September, for our new improved telephone system, is no longer possible. We have been assured that it will be installed before the end of September. We would like to apologise for the delay and will let you all know as soon as we hear when the system will be installed. Please read further to see what our new system will be able to deliver.

It will feature a message letting you know your position in the queue when choosing the option to speak with our Patient Care Advisors or Dispensers. You will also have the option of leaving the queue if there are more than 5 people waiting. The system will explain to you how you can leave the queue, hang up and the system will automatically call you back when you have reached number 3 in the queue. We hope this will enable callers with routine requests to call back at a quieter time and for those of you who need to get through, the option not to keep hanging on the telephone during busy periods.

To allow our dispensers time to complete their tasks in an efficient manner, we will be restricting the time to speak to a dispenser to between 10:30 – 12:30 Monday to Friday. You will still be able to leave a message for your repeat prescription at any time of the night and day by ringing; 01865 882879 or 01993 882784.

We would value any feedback you can give on the new telephone system. Please do so by completing the feedback form on this website.