How best to access our GP services

We are fully open but social distancing means we have to operate in a different way to before the pandemic.

We have a ‘phone first’ service for GP appointments. Doctor appointments can be initiated via our website on an eConsult or Medlink form, or by phoning our front desk team on 01865 881206 or 01993 881330. Your eConsults or telephone bookings will be directed towards your usual GP wherever possible.

Whenever possible we deal fully with the issue over the phone, or by video. If a face-to-face appointment is necessary after a phone call the doctor will arrange it directly with you at the time of the phone call.

Face to face nurse appointments can be booked directly through phoning our front desk e.g. for smears, blood tests and routine immunisations. Healthcare assistant appointments for blood tests can be booked online or via phoning the front desk team.

We always have on the day availability for urgent matters.

Unfortunately, the combined effects of significantly increased demand for routine matters as the pandemic recedes, the need to accommodate social distancing, our recent involvement in the covid vaccination programme and a very large number of queries relating to the covid vaccinations, means that our phone lines remain very busy. We are very sorry about this and are doing all we can to try and improve the situation, through additional recruitment and phone IT solutions.

If possible, please consider if you can manage your problem with help from other sources such as 111, the NHS website (which has comprehensive health and self-care information), local pharmacies, opticians and sexual health clinics.

In common with many practices we have sadly noticed there has been an increase in unacceptable behaviour towards our reception team and patient care advisors. We are very grateful to the vast majority of our patients who treat them with respect and courtesy, and we kindly ask that everyone keeps in mind that they are doing their best to help you in very difficult circumstances.