Coronavirus – Changes in GP Care Update

We are open and providing advice and care to patients

COVID-19 (Coronavirus) is a new illness that is spreading across the UK. GP practices are taking actions to protect patients, staff and the wider community by introducing a new telephone triage system for GP appointments. We aim to meet your health needs whilst at the same time limiting the footfall through GP surgeries to reduce the risk of spreading the virus, in line with national guidance.

Choose the right service

If you become unwell or are injured, there are a number of NHS services available to provide the best health care for your needs. Choosing the right NHS service will help get you the best advice quickest and reduces pressure on A&E and GP services, freeing them up to help those who need it most. This link explains the range of services available, including www.nhs.uk for self-care and 111.nhs.uk for urgent care (or telephone 111).

Consulting your GP

To contact your GP for advice or a consultation please fill in the ‘econsult’ form on the home page of our website. We monitor the forms throughout the day. We aim to respond before the end of the next working day, or sooner. This is swifter than phoning as unfortunately our phone lines can be quite busy. We ask you not come to the surgery to book an appointment, so as to reduce the risk of spreading the virus.

  • For long term problems it’s best to consult with your usual GP. You can do this by contacting the practice on the days that your GP is at work. You can find your GP’s working days on the ‘teams’ page of our website. For urgent problems the duty team is available during working hours. In an emergency please call 999.
  • All GP appointments will initially be by telephone. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
  • Please can all patients attending the practice ensure that, wherever possible, they come alone. Any patient who visits the practice will be required to wear a face covering to enter the premises. Please bring your own face covering with you, as the practice will not be able to provide these for you.

Do not attend the surgery if you have a new cough or fever. Instead please contact 111.nhs.net or ring 111