Category Archives: Eynsham Medical Group News

New Improved Telephone System

After a short delay we have now changed our telephone system to one that will be more user friendly for our patients.

All calls both into and out of the practice are now being recorded for training and monitoring purposes.

The system features a message letting you know your position in the queue when choosing the option to speak with our Patient Care Advisors or Dispensers. You will also have the option of leaving the queue if there are more than five people waiting. The system will explain to you how you can leave the queue, hang up and the system will automatically call you back when you have reached number three in the queue.

We hope this will enable callers with routine requests to call back at a quieter time and, for those of you who need to get through, the option not to keep hanging on the telephone during busy periods.

To allow our dispensers time to complete their tasks in an efficient manner, we have restricted the time to speak to a dispenser to between 10:30 – 12:30, Monday to Friday. You will still be able to leave a message for your repeat prescription at any time of the night and day by ringing; 01865 882879 or 01993 882784.

We would value any feedback you can give on the new telephone system. Please do so by completing the feedback form on this website.

Impact of GDPR on patient access to documents

Eynsham Medical Group has taken the difficult decision to remove access to documents from the ‘Patient Access’ portal. This is because our systems are not robust enough to meet our increased obligations under the GDPR. If you have enjoyed being able to see your hospital letters then we suggest you ask to be copied into any letters when you attend the outpatients department. We apologise for any inconvenience this causes.

Senior Clinical Pharmacist to join practice team

Senior Clinical Pharmacist 

Kieran Watts

Post-nominals: MPharm (Hons) MRPharmS

General Pharmaceutical Council (GPhC) registration: 2070297

I completed a 4-year Master of Pharmacy degree at the University of Brighton in 2008, achieving First Class Honours. I went on to register as a Pharmacist with the Royal Pharmaceutical Society of Great Britain (RPSGB) in July 2009, after successfully completing a year’s Pre-Registration Pharmacist training in an intensive community pharmacy under supervision of an experienced tutor.

Following registration, I worked initially as a Relief Pharmacist covering multiple pharmacy formats, including care home services within Oxfordshire, Buckinghamshire and Berkshire for a period of 6 month. I was then appointed as Pharmacist Store Manager in a busy Health Centre based in Oxford City, acting as sole and Responsible Pharmacist. I worked tirelessly to strengthen the pharmacy’s reputation and build highly valued relationships within the local professional network, collaborating with local surgeries to improve service provision and patient care.

My role as a community pharmacist mainly involved providing pharmaceutical care, advice and support to patients, care homes and healthcare professionals whilst ensuring the safe and effective supply of medication. I have gained a wealth of experience in conducting NHS patient-centred Medicines Use Reviews (MURs), actively seeking to improve patients’ understanding of their treatment and medicine adherence. Moreover, I have supported patients on newly prescribed treatment for specific long-term conditions, through structured consultations forming part of the NHS New Medicines Service (NMS).

To support further the health agenda in Oxfordshire, I gained accreditation to provide the Emergency Hormone Contraception (EHC) and Influenza vaccinations alongside other locally commissioned pharmacy-led services, such as supervised consumption and trimethoprim prescribing for uncomplicated UTIs.

I represented pharmacists as an elected Company Chemists Association representative (from May 2011 until March 2015) at the Local Pharmaceutical Committee (LPC), to promote pharmacy and liaise with the Clinical Commissioning Group (CCG) and other external groups such as Oxfordshire’s Carers. The committee formed positive interpersonal relationships with leading GPs within the CCG, improving service provision through commissioning, and created greater pharmacy service exposure helping improve patient care.

I’m pleased to be joining both Eynsham and Windrush Surgeries as Senior Clinical Pharmacist from December 2017. My role aims to help patients achieve optimal management of long-term conditions, supporting those with multiple medicines (polypharmacy) and offering clinical advice about treatments.

Eynsham Medical Group is pleased to announce we have been rated good by the Care Quality Commission, with no areas for improvement or cause for concern

Eynsham Medical Group is regulated by the Care Quality Commission (CQC). For more information on the CQC please visit

CQC Report

Eynsham Medical Group is pleased to announce we have been rated good by the Care Quality Commission, with no areas for improvement or cause for concern.

View the CQC report
Care Quality Commission – Eynsham Medical Group Overview

Eynsham leading Oxfordshire in landmark cancer detection study

A total of 229 patients at Eynsham Medical Centre are taking part in research that could help GPs spot cancer earlier, and reduce the number of people undergoing unnecessary tests. This puts Eynsham above all other participating GP practices in Oxfordshire.

The CANDID (CANcer DIagnosis Decision Rules) study is looking at common early symptoms, or combinations of symptoms, to identify which may be important for a possible diagnosis of lung or bowel cancer, and which are not. The study could thereby improve early detection of lung and bowel cancer in the UK, saving lives and leading to considerable long-term savings for the NHS. The study is funded and supported by the National Institute for Health Research (NIHR), the research arm of the NHS.

Dr Ian Binnian is a GP and leads the study at the Eynsham Medical Centre. He said: “The majority of patients who come to their doctor with lung symptoms (for example cough) or bowel symptoms (for example loose stool) do not have anything seriously wrong. However, a very few people are at risk of cancer. We would like to help doctors diagnose cancer quickly so that potential high risk patients are detected sooner and unnecessary examinations are minimised for those patients that are low risk. This research is about finding what symptoms and examinations are best for predicting lung and bowel cancer. In addition, blood and saliva samples will be analysed to offer vital new clues about the early development of lung and bowel cancer.”

“We are obviously pleased with our patients’ participation so far, but there is still a long way to go. We need thousands and thousands of volunteers, which is why this study is so large. We are extremely grateful for our patients’ willingness to take part. Participation involves a single visit, so the time commitment for each individual patient is kept at a minimum. A medical notes review is carried out by the GP two years after the participant visit”.”

CANDID aims to recruit 20,000 patients across England and Wales by September 2016. To date, study teams around the country have recruited just over 8,200 participants.

For more information, patients are invited to pick up a leaflet in the surgery or speak to one of the doctors.

We are offering two new services. Read more…

We are offering two new services to our patients, these are the Neighbourhood Access Hub located in Witney and the Early Visiting Service.

Neighbourhood Access Hubs

Patients unable to get an urgent GP appointment at the practice will be offered an appointment at the Neighbourhood Access Hub, which is located on the ground floor of the Windrush Health Centre. Patients are seen by a local GP or nurse with access to their medical records. The aim is to improve access for same-day requests while relieving GP practices of the pressure of providing mainly reactive care to minor illnesses.

More 20 minute appointments will be introduced by the practice for patients with more complex conditions to focus on preventative care. These patients will be seen by their regular GP in their own practice, as continuity of care and proactive treatment for these patients will deliver better outcomes in the long term.

Early Visiting Teams

Early Visiting Teams will assist GPs to respond to requests for urgent same day home visits. The aim is to provide a more responsive service and to visit in a timely manner rather than the patient having to wait until the GP has finished seeing patients at the surgery. By doing this we aim to offer early support so that the patient’s condition does not deteriorate and result in a hospital admission.

This service will work closely with the practice and with colleagues from other community health and social care services, offering greater support to patients in care homes and those who live in more rural areas. The teams will consist of emergency care practitioners who will have remote access to the medical records of the patients they are visiting.