Category Archives: Eynsham Medical Group News

From 26th May Eynsham Medical Group Is Introducing A New Appointments System

All doctor appointments will be bookable on the day. All appointments will be made by telephoning our Patient Care Advisors. As happens currently, an initial assessment will be made by the doctor on the telephone in either a morning or afternoon time slot. The doctor will then decide if you need to attend the surgery in person.

Alongside this improvement is our eConsult option which allows you to leave an electronic enquiry for your doctor. This is easily accessible from our website and we will get back to you before the end of the next working day.

We hope these new innovations will help all our patients access the help and advice they need in a timely manner.

If you would like to leave feedback on these system improvements please do so by using the administrative queries section available at the bottom of our home page.

Please wear a facemask to your appointment

As you will be aware, we have continued to treat patients since the beginning and throughout the Covid pandemic. To facilitate this, we’ve changed the way we work in order to protect our staff and patients alike. We have now taken the decision to introduce an extra safeguard.

We are now asking patients who are attending the surgery to wear a facemask.

We would be grateful if you could provide your own. If you are unable to, then please speak to a Patient Care Advisor upon your arrival.

We are also asking for volunteers to make facemasks that we can donate to patients who do not already have their own. If you are able to help us then please contact Tracy Girvan, Practice Manager (Long Hanborough) or Chloe Appleton, Deputy Practice Manager (Eynsham) at the surgeries.

Thank you for continuing to support and protect the teams at both Eynsham and Long Hanborough Surgeries.

Online Access during Covid-19 outbreak

During the Covid-19 outbreak we are encouraging patients to register for online access to make telephone appointments and order repeat medication.

Please visit www.patientaccess.com to register for an account.

Due to the current difficulties we are suspending the need to produce photo ID to authorise your account. As a precaution and to maintain security of the system, we will send a message to your registered mobile number informing you that you have registered for this service. If you receive this message no action is required. If we do not have a mobile number we will send a letter with this information.

Once the current guidelines over social distancing have been relaxed, we will ask you to bring in photo ID so we can allow you to have full access to the system

Once you are registered please go to the homepage of our website and scroll to the bottom. There is an administrative queries box on the left, please submit a message advising us that you have registered for online access and we will verify your account.

 

Automatic prescriptions

What are automatic prescriptions?

These are prescriptions that are automatically ready every 4 weeks. You do not need to order them in advance, you just need to come and collect your medication. As these medications will always be ready for you every 4 weeks, they do not appear on your repeat slip or online patient access.

What is the benefit of automatic prescriptions?

This is more convenient as it reduces the requirement to order your medications every month. We will also text you when your medications are ready for collection (please ensure we have an up-to-date telephone number for this).

It also allows us to have your medication prepared a week in advance, and reduces the likelihood that your medications are not available as they are out of stock. This has become a significant issue.

What type of medications can be automatically prescribed?

Any medications that you order every month, whether they are tablets, inhalers, eye drops or other medications.

For safety reasons we are unable to put medications that require regular blood tests (like Methotrexate) onto automatic prescriptions.

What about other medications that I need to order less frequently?

They can still be left on your repeats and ordered when needed. Please note that you will need to allow 7 calendar days after ordering for your medication to be ready.

How can I have my medication set up as an automatic presecription?

Please complete the administrative queries box at the bottom of this page advising that you would like to have your medications set up as automatic prescriptions.

Travel Cancellations

The surgery is currently receiving a lot of requests for travel cancellation forms from people who want to cancel their trips due to the risk of contracting coronavirus.

Please find advice from the Foreign Office here regarding travelling to specific areas of the world. Depending on your specific travel insurance policy, most insurance companies will cover cancelled trips to countries to which the Foreign Office advice is not to travel to. No certificate from your GP is required.

In addition, please be advised that the surgery is unable to provide letters or certificates to travel insurance companies supporting requests for refunds by patients who, without any significant medical illness, cancel their travel plans.

New Improved Telephone System

After a short delay we have now changed our telephone system to one that will be more user friendly for our patients.

All calls both into and out of the practice are now being recorded for training and monitoring purposes.

The system features a message letting you know your position in the queue when choosing the option to speak with our Patient Care Advisors or Dispensers. You will also have the option of leaving the queue if there are more than five people waiting. The system will explain to you how you can leave the queue, hang up and the system will automatically call you back when you have reached number three in the queue.

We hope this will enable callers with routine requests to call back at a quieter time and, for those of you who need to get through, the option not to keep hanging on the telephone during busy periods.

To allow our dispensers time to complete their tasks in an efficient manner, we have restricted the time to speak to a dispenser to between 10:30 – 12:30, Monday to Friday. You will still be able to leave a message for your repeat prescription at any time of the night and day by ringing; 01865 882879 or 01993 882784.

We would value any feedback you can give on the new telephone system. Please do so by completing the feedback form on this website.

Impact of GDPR on patient access to documents

Eynsham Medical Group has taken the difficult decision to remove access to documents from the ‘Patient Access’ portal. This is because our systems are not robust enough to meet our increased obligations under the GDPR. If you have enjoyed being able to see your hospital letters then we suggest you ask to be copied into any letters when you attend the outpatients department. We apologise for any inconvenience this causes.

Senior Clinical Pharmacist to join practice team

Senior Clinical Pharmacist 

Kieran Watts

Post-nominals: MPharm (Hons) MRPharmS

General Pharmaceutical Council (GPhC) registration: 2070297

I completed a 4-year Master of Pharmacy degree at the University of Brighton in 2008, achieving First Class Honours. I went on to register as a Pharmacist with the Royal Pharmaceutical Society of Great Britain (RPSGB) in July 2009, after successfully completing a year’s Pre-Registration Pharmacist training in an intensive community pharmacy under supervision of an experienced tutor.

Following registration, I worked initially as a Relief Pharmacist covering multiple pharmacy formats, including care home services within Oxfordshire, Buckinghamshire and Berkshire for a period of 6 month. I was then appointed as Pharmacist Store Manager in a busy Health Centre based in Oxford City, acting as sole and Responsible Pharmacist. I worked tirelessly to strengthen the pharmacy’s reputation and build highly valued relationships within the local professional network, collaborating with local surgeries to improve service provision and patient care.

My role as a community pharmacist mainly involved providing pharmaceutical care, advice and support to patients, care homes and healthcare professionals whilst ensuring the safe and effective supply of medication. I have gained a wealth of experience in conducting NHS patient-centred Medicines Use Reviews (MURs), actively seeking to improve patients’ understanding of their treatment and medicine adherence. Moreover, I have supported patients on newly prescribed treatment for specific long-term conditions, through structured consultations forming part of the NHS New Medicines Service (NMS).

To support further the health agenda in Oxfordshire, I gained accreditation to provide the Emergency Hormone Contraception (EHC) and Influenza vaccinations alongside other locally commissioned pharmacy-led services, such as supervised consumption and trimethoprim prescribing for uncomplicated UTIs.

I represented pharmacists as an elected Company Chemists Association representative (from May 2011 until March 2015) at the Local Pharmaceutical Committee (LPC), to promote pharmacy and liaise with the Clinical Commissioning Group (CCG) and other external groups such as Oxfordshire’s Carers. The committee formed positive interpersonal relationships with leading GPs within the CCG, improving service provision through commissioning, and created greater pharmacy service exposure helping improve patient care.

I’m pleased to be joining both Eynsham and Windrush Surgeries as Senior Clinical Pharmacist from December 2017. My role aims to help patients achieve optimal management of long-term conditions, supporting those with multiple medicines (polypharmacy) and offering clinical advice about treatments.