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New Improved Telephone System

After a short delay we have now changed our telephone system to one that will be more user friendly for our patients.

All calls both into and out of the practice are now being recorded for training and monitoring purposes.

The system features a message letting you know your position in the queue when choosing the option to speak with our Patient Care Advisors or Dispensers. You will also have the option of leaving the queue if there are more than five people waiting. The system will explain to you how you can leave the queue, hang up and the system will automatically call you back when you have reached number three in the queue.

We hope this will enable callers with routine requests to call back at a quieter time and, for those of you who need to get through, the option not to keep hanging on the telephone during busy periods.

To allow our dispensers time to complete their tasks in an efficient manner, we have restricted the time to speak to a dispenser to between 10:30 – 12:30, Monday to Friday. You will still be able to leave a message for your repeat prescription at any time of the night and day by ringing; 01865 882879 or 01993 882784.

We would value any feedback you can give on the new telephone system. Please do so by completing the feedback form on this website.

Vacancies

Part time patient care advisor (formerly receptionist)

A part time patient care advisor is required to join our expanding friendly team.

We are offering three sessions over three days totalling 13 hours per week.

This role will also include cover for holiday, to be planned 4 – 6 weeks in advance, and occasional short notice sickness absences.

The successful applicant needs to be fully flexible and able to work at both of our sites.

To apply for this position please complete the application form below and return to sue.rayfield@nhs.net

Application form

Job Description – Patient Care Advisor

New name for receptionists reflects changing role

To reflect the changes to the way our staff work, and to move away from the idea that a receptionist is only capable of making an appointment with a GP, we have renamed our receptionists ‘Patient Care Advisors’.

This is to better reflect the work they do, which is listening to and signposting our patients to the correct health care professional. This enables the patient to see the right person in the first instance, rather than having to wait to see a GP first.

The way our Patient Care Advisors work is designed to give more time for GPs to see the patients who need a GP’s expertise.

Important Information from Eynsham and Long Hanborough Surgery

From April 2019 we are changing how we recall patients for review. Invitations will now be sent out in your birth month, to spread workload throughout the year. Some invitations may therefore be earlier than expected.

We are also using online tools for some conditions, which may allow a review without an appointment. If relevant to you, links and information will be sent in text messages or letters. Please note the online tools are optional, and you can continue to attend the surgery as normal if you prefer.

We are increasingly using text messages to communicate with our patients. If you have a mobile number and are not sure we have it, please inform the surgery. You can use the online form on our website to update your contact details.

As always, we will only contact you as needed for your medical care. We hope these changes will improve the care we provide.

Community Connect

There is a brand new service called ‘Community Connect’ which is run by Citizen’s Advice and has just been made available to our patients.  The service is for anyone who may feel socially isolated, lonely or need putting in touch with local community groups.  It can also help to put people in contact with groups that can help them to get more active.  Patients or their carers may self-refer by calling 0300 004 0401 or by going to the following website http://www.canosn.org.uk/communityconnect

Impact of GDPR on patient access to documents

Eynsham Medical Group has taken the difficult decision to remove access to documents from the ‘Patient Access’ portal. This is because our systems are not robust enough to meet our increased obligations under the GDPR. If you have enjoyed being able to see your hospital letters then we suggest you ask to be copied into any letters when you attend the outpatients department. We apologise for any inconvenience this causes.

New Online Tools to Improve Care Quality

Our new online tools will help improve the quality of your care.

You will just need your NHS number (available from the surgery, or found on surgery text messages, repeat medication slips, and surgery or hospital letters) to provide information in advance of your consultation.

You may even be able to complete some consultations without making an appointment.

The system is easy to use and can be completed in your own time.

 

Stay well this winter

People are being urged to keep an extra special eye on themselves and the people they care for over the winter period so minor illnesses don’t become more serious.

People who are older or have long term conditions may be particularly vulnerable to winter bugs which could become serious and require hospital treatment. Getting help earlier may prevent this from happening.

To make sure winter bugs don’t become more serious:

  • Have your flu jab
  • If you start to feel ill, get help from your pharmacy straight away.
  • Keep your home warm, at least 18 degrees
  • Make sure you take any medicines as directed
  • Get any repeat prescriptions filled in advance as many surgeries and pharmacies close over Christmas
  • Keep a supply of cold and flu remedies in the house so you don’t need to go out if the weather is bad
  • If you are prescribed antibiotics finish the course
  • Don’t go to A&E or call 999 unless it’s an emergency. If you are in any doubt, NHS 111 can help you get the right treatment

Further Information

SCAM ALERT: Beware of mobile call claiming to be from surgery

We have had a report from another practice in the area of a scam whereby a patient received a call from the mobile number 07845 543520 (Google confirms that this is a number used for scams).

The caller claimed to be from that GP surgery.  She spoke in broken English, gave a Witney number that was not the surgery number and there were babies crying in the background.

The caller knew the patient’s name, that the patient was registered at the surgery, that the patient was waiting for some results, and the patient thinks that the caller also said the name of the patient’s doctor.

The patient was told that the caller had been asked by the doctor to give the patient the results and that the patient would need to log onto a computer to receive them.

If you receive any calls of this nature please hang up and call the surgery immediately on 01865 881206 or 01993 881330.