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Coronavirus – Changes in GP Care Update

We are open and providing advice and care to patients

COVID-19 (Coronavirus) is a new illness that is spreading across the UK. GP practices are taking actions to protect patients, staff and the wider community by introducing a new telephone triage system for GP appointments. We aim to meet your health needs whilst at the same time limiting the footfall through GP surgeries to reduce the risk of spreading the virus, in line with national guidance.

Choose the right service

If you become unwell or are injured, there are a number of NHS services available to provide the best health care for your needs. Choosing the right NHS service will help get you the best advice quickest and reduces pressure on A&E and GP services, freeing them up to help those who need it most. This link explains the range of services available, including www.nhs.uk for self-care and 111.nhs.uk for urgent care (or telephone 111).

Consulting your GP

To contact your GP for advice or a consultation please fill in the ‘econsult’ form on the home page of our website. We monitor the forms throughout the day. We aim to respond before the end of the next working day, or sooner. This is swifter than phoning as unfortunately our phone lines can be quite busy. We ask you not come to the surgery to book an appointment, so as to reduce the risk of spreading the virus.

  • For long term problems it’s best to consult with your usual GP. You can do this by contacting the practice on the days that your GP is at work. You can find your GP’s working days on the ‘teams’ page of our website. For urgent problems the duty team is available during working hours. In an emergency please call 999.
  • All GP appointments will initially be by telephone. The GP will do all they can to help you over the phone – however, should they feel the need to see you face to face for an examination, you will be invited to the surgery for review.
  • Please can all patients attending the practice ensure that, wherever possible, they come alone. Any patient who visits the practice will be required to wear a face covering to enter the premises. Please bring your own face covering with you, as the practice will not be able to provide these for you.

Do not attend the surgery if you have a new cough or fever. Instead please contact 111.nhs.net or ring 111

Surveys: Do you care for someone in their home?

If your job is to care for someone in their home Healthwatch Oxford would like to hear from you.

Healthwatch Oxfordshire is an independent charity set up to hear the experiences of people who use health and social care services and what you tell them will help those making decisions about social care understand your views.

Please complete the anonymous survey at www.smartsurvey.co.uk/s/Paidcarers or call 01865 520 520.

If you are an unpaid carer please complete this anonyomous survey: www.smartsurvey.co.uk/s/Unpaidcarers

Facebook: @HealthwatchOxfordshire

Website: @healthwatchoxfordshire.co.uk

Visiting the Surgery

At Eynsham Medical Group we are working hard to reintroduce services that were previously suspended to due to Covid 19 restrictions. In these very unusual times it can sometimes feel as though things are returning to normal. However, the threat of Covid is still very real and we would encourage our patients to only attend the surgery if absolutely necessary. Our aim throughout the pandemic has been to reduce footfall in the surgeries and therefore the risk to our staff and patients whilst providing the best care possible.

If you have an appointment at either of the surgeries, we advise that you remain outside of the building wherever possible, and wait to be contacted by your clinician who will escort you to your appointment. You are still able to drop your samples at reception. For all other non-urgent enquiries we ask that you do not come to reception but do please contact us via phone or eConsult in the first instance.

eConsult is an online enquiry form you can submit from our website. Your query, regardless of whether it is medical or not, will be responded to by the end of the next business day.

With Flu vaccinations being delivered in the near future we are going to be introducing a dedicated booking line to save queueing on our very busy phone lines. Please check our website for more details in the coming weeks.

Thank you for your continued support.

Flu Vaccination Update

Please note that, if you are aged between 50 and 64 and not in a clinical at risk group, the earliest you will be offered a flu vaccination is November, providing there is sufficient vaccine. No appointments will be offered for people in this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are aged 50 to 64 and are in a clinical ‘at risk’ group which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Flu Vaccinations: The staff and doctors at Eynsham Medical Group have been working hard to arrange a safe and convenient way for our patients who are at risk and, or over 65 to get their flu vaccinations this year.

We will be inviting the first cohort of ‘at risk’ patients who are under 65 to an initial dedicated clinic on 19th September at Eynsham Medical Centre. Please note; These appointments are not pre bookable. Eligible patients will be sent a text or letter in the absence of a mobile number. You will be required to bring your text or letter with you to your appointment. Anyone who attends the clinic that has not been invited and is not eligible will be refused the vaccination. If you are not invited to this initial clinic we will be putting on further clinics for this group and inviting individuals in the same way. Initial clinics for all over 65 year old patients will be held on the afternoon of 17th September at Long Hanborough and on Saturday 26th September at Eynsham.

Please note that patients living in the Long Hanborough area are very welcome to attend an appointment at the Eynsham Saturday clinic. These clinics are pre bookable. Please contact reception to book your appointment. To keep you all safe we will be adopting a one way system for patients attending these clinics.

PLEASE DO NOT ATTEND THE APPOINTMENT IF YOU HAVE ANY OF THE FOLLOWING SYMPTOMS. HIGH TEMPERATURE, LOSS OF TASTE AND SMELL, A NEW, CONTINUOUS COUGH. If you have any of these symptoms please call the surgery and a new appointment will be arranged for you.

At Eynsham; please arrive at the front door wearing a facemask. There will be queue markings in the surgery car park. When you have reached the front door please wait in the designated area and wait to be called by a nurse for your vaccination. Following your vaccination please follow the arrows to the exit which will be via the door in what is usually the waiting area.

At Long Hanborough; please come to the back door which is accessible from the car park wearing a facemask. There will be queue markings in the surgery car park. Please wait at the back door to be called by a nurse for your vaccination.  Following your vaccination please follow the arrows to the exit which will be via the door in what is usually the waiting area. For those of you over 65 with pre booked appointments please arrive at your appointment time to prevent build-up in the queue. We would like to thank you all in anticipation of your co-operation and patience, while we navigate the new and quite unique situation we all find ourselves in. We will be sending out further communication about the over 50s that are eligible to be vaccinated following the government’s announcement.

Please wear face mask to see clinicians or when visiting pharmacy

Following NHS guidance we are now asking for all patients/visitors to wear a face mask when attending both surgeries. This is regardless of whether you are being seen by a clinician or visiting the pharmacy/dispensary.

We would be grateful if you could provide your own. If you are unable to, then please speak to a Patient Care Advisor upon your arrival.

We are also asking for volunteers to make face masks that we can donate to patients who do not already have their own. If you are able to help us then please contact Tracy Girvan, Practice Manager (Long Hanborough) or Chloe Appleton, Deputy Practice Manager (Eynsham) at the surgeries.

Thank you for continuing to support and protect the teams at both Eynsham and Long Hanborough Surgeries.

From 26th May Eynsham Medical Group Is Introducing A New Appointments System

All doctor appointments will be bookable on the day. All appointments will be made by telephoning our Patient Care Advisors. As happens currently, an initial assessment will be made by the doctor on the telephone in either a morning or afternoon time slot. The doctor will then decide if you need to attend the surgery in person.

Alongside this improvement is our eConsult option which allows you to leave an electronic enquiry for your doctor. This is easily accessible from our website and we will get back to you before the end of the next working day.

We hope these new innovations will help all our patients access the help and advice they need in a timely manner.

If you would like to leave feedback on these system improvements please do so by using the administrative queries section available at the bottom of our home page.

Covid-19 research study

Eynsham Medical Group are delighted to be one of 400+ GP practices recruiting to the nationwide PRINCIPLE study looking at pre-hospital treatments for Covid-19 infection.

The trial is for all those over the age of 64 years, or over the age of 50 years who have a medical risk factor [including high blood pressure].

All recruits will get a swab test for Covid-19 virus. You can become involved even if you have not yet spoken to your GP or contacted 111.

If you experience a continuous cough and/or a high temperature and have had it for less than 15 days, please see our link to the PRINCIPLE website.