Message Response Times

Urgent messages will be replied to within 3 working days.

Non urgent messages will be replied to within 7 working days.

Letters bought in requiring a response from a doctor will be dealt with in the same timescale.

If you consider the matter more urgent than the urgent response time allows, you will be added to the urgent call back list and a doctor will contact you that day.

Repeat fit notes can only be issued by the doctor who signed your original fit note or your usual GP. For this reason it may take between 3 – 7 days for your fit note to be ready to be collected.