The Health Service Ombudsman in England

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.

Policies

We welcome your feedback about our services.

Urgent – On the day	These appointments are reserved for patients whose condition will get worse if they are not seen by a doctor that day.	Please call the surgery before 11.00am
Telephone Consultations	Both practices offer 6 minute telephone appointments enabling patients to talk to a doctor.	Please call the surgery before 11.00am
Routine Appointments	You can book up to 4 weeks in advance with your “usual Doctor”.	Book appointments by phoning the surgery or using our GP Online Services
Flu Vaccination	We can now offer flu vaccination appointments via our GP Online Services. Only patients eligible for flu vaccination should book an appointment, if you are not eligible you will be refused the vaccination.
Out of Hours	If you have an urgent health problem which cannot wait until the surgery is open please call 111.
Who do I see for what?	Our Nurses and Health Care Assistants carry out a wide range of procedures. Find out who you should see for what…
Why do receptionists ask the reason for my call ?	Receptionists want to make sure you are seen as quickly as possible by the most appropriate health care professional. Find out more here

	Online	You can either order online via our GP Online Services.
	In Person	Fill in a prescription request form or underline the items needed on the tear-off side of your prescription – put it into the letterbox provided.
	Telephone	Monday – Friday: Eynsham: 01865 882879 or Long Hanborough: 01993 882784 – leave a message 24 hours per day.
	Post	Send your request by post, including an SAE for the new prescription. Find our postal address.
	Fax	Eynsham: 01865 881342 or Long Hanborough: 01993 882264