Comments & Complaints

We welcome comments and suggestions on the services that we provide. You may raise any matter with the practice manager by telephone or by writing to the practice. You may also fill in the comments and complaints form at the bottom of this page.

If you are not satisfied with any aspect of our service, please let us know. Complaints will be recorded and investigated by our practice manager. We aim to acknowledge your complaint within three working days and to resolve the matter within fifteen working days. This procedure is to help us resolve problems and to correct mistakes but does not deal with questions of legal liability or compensation.

Please note that, in order to preserve confidentiality, we normally need the patient’s consent if a complaint is made by someone other than the patient who is directly involved.

Our aim is to resolve complaints locally. If you are dissatisfied with the outcome of the Local Resolution process you are entitled to go to the second stage of the NHS complaints procedure.

If you are not happy with the response from this practice, you may refer your complaint to the Parliamentary and Health Service Ombudsman which investigates complaints about the NHS in England. You may call the Ombudsman’s Complaints Helpline on 0345 015 4033 or by emailing phso.enquiries@ombudsman.org.uk or visit the website at www.ombudsman.org.uk.