Policies

Our staff are committed to providing quality healthcare for the benefit of all of our patients.

Confidentiality
Supplementary Covid-19 privacy notice
Connecting your Care
Responsibility of Patients
Referral Policy
Zero Tolerance Policy
Comments and Complaints
Health Service Ombudsman
Research Studies
IT/Electronic Patient Records Policy
Infection Prevention and Control – January 2021
Chaperones

Administrative Queries

Please use this form for non-clinical administrative queries and feedback only. If your query requires a response you will hear back from us within 5 working days. For anything clinical or that needs a response sooner than 5 working days, please contact the relevant department by telephoning either 01993 881330 or 01865 881206.

CONTACT

Eynsham Medical Centre

Long Hanborough Surgery

Eynsham Medical Centre

Long Hanborough Surgery

About Us

Administrative Queries

Services

Our Policies

Booking an appointment	Please call the surgery to speak with a Patient Care Advisor to book a telephone appointment on the day	A clinician will phone you that day, if you need to be seen face to face they will arrange this with you on the call
Send your GP an enquiry online	You can now send your enquiry online via eConsult and we will contact you by the end of the next working day	To access eConsult please click here
Out of Hours	If you have an urgent health problem which cannot wait until the surgery is open please call 111.
Who do I see for what?	Our Nurses and Health Care Assistants carry out a wide range of procedures. Find out who you should see for what…
Why do patient care advisors ask the reason for my call ?	Patient care advisors want to make sure you are seen as quickly as possible by the most appropriate health care professional. Find out more here

	Online	You can either order online via our GP Online Services.
	In Person	Fill in a prescription request form or tick the required items on your repeat slip. Putting in the letter box provided.
	Telephone	Monday – Sunday: Eynsham: 01865 882879 or Long Hanborough: 01993 882784 – leave a message 24 hours per day.
	Post	Send your request by post, including an SAE for the new prescription. Find our postal address.