Monthly Archives: May 2019

New name for receptionists reflects changing role

To reflect the changes to the way our staff work, and to move away from the idea that a receptionist is only capable of making an appointment with a GP, we have renamed our receptionists ‘Patient Care Advisors’.

This is to better reflect the work they do, which is listening to and signposting our patients to the correct health care professional. This enables the patient to see the right person in the first instance, rather than having to wait to see a GP first.

The way our Patient Care Advisors work is designed to give more time for GPs to see the patients who need a GP’s expertise.